⚡UK-Wide Experts in Commercial EV Charging⚡From Assessment to Installation - Let Connekt Take Charge 🔌

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Frequently Asked Questions

What is Connekt?

Connekt is an EV charging provider focused on delivering flexible, future-proof charging solutions for businesses, hospitality venues, the public sector, and EV drivers. We specialise in both standard and rapid charging infrastructure across the UK.

How is Connekt different from other EV charging providers?

Unlike large energy giants, we specialise in working with smaller and independent businesses, as well as hard-to-reach sites. We offer tailored, consultative solutions, including branding and revenue sharing for site hosts.

What types of EV chargers do you offer?

We offer a full range of chargers, from 7kW standard chargers to 120kW+ rapid chargers. We assess each site’s requirements to recommend the best solution.

Where is Connekt currently operating?

We are active across the UK, with a focus on England and Scotland. Our network includes hospitality venues, retail parks, hotels, and public sector buildings.

Do you install chargers nationwide?

Yes - we provide a nationwide service and work with businesses and local authorities across the UK.

How do I find a Connekt charger?

You can find Connekt chargers via Google Maps, Zap-Map, or by visiting our website. We are also working to expand our presence on all major EV mapping platforms.

Do I need an app to use a Connekt charger?

No - most of our chargers support contactless payment. However, using the Connekt Charging app provides additional benefits like bay booking and charging history.

What types of vehicles are compatible with your chargers?

Our chargers support all standard EVs and plug-in hybrids with Type 2, CHAdeMO, or CCS connectors.

How long does it take to charge my car?

This depends on the charger type. A 7kW charger provides around 25 miles of range per hour. A 120kW rapid charger can give up to 100 miles in 25 minutes.

Can I pay using a credit or debit card?

Yes - our chargers support contactless payments including Visa, Mastercard, and mobile wallets like Apple Pay and Google Pay.

What should I do if a charger isn’t working?

Please call our 24/7 support line listed on the charger or visit our support page to report an issue. We maintain a 99.13% network uptime.

What types of businesses do you work with?

We work with hotels, gyms, retail parks, cafes, leisure centres, and other commercial locations that have dedicated parking spaces.

I have a car park – how do I get EV chargers installed?

Contact us via our website and we’ll arrange a free site survey. We'll assess your location, power capacity, and provide a proposal tailored to your needs.

What’s the difference between a funded site and an installed site?

With a funded site, Connekt covers all installation costs and retains 90% of the revenue. With an installed site, the business covers installation and keeps more of the revenue.

How much does it cost to install EV chargers with Connekt?

Costs vary depending on power availability and charger type. We offer both funded and paid models to suit your budget.

Do you offer branding options for chargers?

Yes – we can custom brand chargers with your business identity, helping reinforce your brand while customers charge.

Will I earn revenue from the chargers?

Yes - we offer a revenue share model where you receive a percentage of the income from charging sessions.

Who covers the maintenance and servicing?

Connekt handles all maintenance, software updates, and technical support to ensure reliable performance.

What’s the typical installation process?

After an initial consultation, we conduct a site survey, confirm power capacity, secure permissions, install chargers, and set up the payment system.

How long does an install take?

Depending on complexity, installations typically take between 1–4 days. Larger or more technical installs may take longer.

What power supply is needed for EV chargers?

Standard chargers require a single-phase supply, while rapid chargers typically need three-phase and a higher load. We’ll assess this during the site survey.

Can you help upgrade our power supply if needed?

Yes - we work with DNOs to upgrade infrastructure and can help facilitate connections.

Do you offer rapid and ultra-rapid chargers?

Yes - we offer 60kW, 120kW, and higher capacity chargers for rapid and ultra-rapid charging.

What kind of future-proofing do you offer?

We design infrastructure to scale, allowing additional chargers or higher capacities to be added as EV adoption grows.

How do your revenue share models work?

We offer two main models: funded (you receive a % of revenue) and installed (you keep a larger share but cover costs). Terms are agreed upfront.

What does “fully funded” mean?

Connekt funds the hardware, installation, and maintenance. You provide the location and power - we do the rest.

Are there any ongoing costs to the site owner?

No - under the fully funded model, there are no ongoing costs. For installed sites, you may have optional maintenance plans.

What determines the price drivers pay to charge?

Prices vary based on energy costs and location. We aim to keep pricing competitive and transparent.

How are payments tracked and reported?

You’ll receive regular reporting via the Connekt dashboard, showing usage, income, and performance metrics.

Do you work with schools, councils, or NHS buildings?

Yes - we work closely with public sector clients to deliver tailored, compliant EV infrastructure.

Can you help with grant funding or government schemes?

Yes - we can advise on and help apply for OZEV and other funding schemes that support EV infrastructure.

What accreditations or frameworks is Connekt part of?

We’re registered on several procurement frameworks and maintain full compliance with public sector standards.

How do you ensure accessibility and compliance?

All installations follow PAS 1899 guidance and are designed for accessibility, safety, and future scalability.

Do you support long-term strategic EV rollouts?

Yes - we help local authorities and large estates build multi-year plans that align with net-zero goals and community needs.

What is Connekt Cloud?

Connekt Cloud is our intelligent management platform offering control, insights, and smart features for charger hosts.

What features are included in the subscription?

Features include real-time monitoring, bay booking, user analytics, tariff management, and custom reports.

Can I manage multiple chargers from one dashboard?

Yes - you can manage all chargers across one or more sites from a single interface.

Do you offer bay booking or smart load balancing?

Yes - these are available through the Connekt Cloud platform.

Is payment terminal hardware included?

Yes - all necessary hardware, including contactless terminals, is included in the subscription package.

What is Connekt Energy?

Connekt Energy is our in-house power solution, allowing us to act as an Independent Connection Provider (ICP).

Can you supply power directly to my site?

Yes - we can design, install, and manage energy infrastructure to support EV charging and broader energy needs.

Are you a licensed ICP?

Yes - we are currently in the process of becoming a fully accredited ICP.

Can I bundle energy and EV charging into one solution?

Yes - our turnkey solutions integrate EV charging, energy procurement, and infrastructure planning.

What’s your network uptime?

Our chargers operate at a 99.13% uptime, ensuring drivers can rely on our network when they need it.

Who do I contact for support?

Our support team is available 24/7. Contact details are displayed on every charger and listed on our website.

Do you offer 24/7 technical assistance?

Yes - our support team can help drivers and site hosts with any issues, any time of day.

How often are chargers serviced?

We monitor performance remotely and conduct regular maintenance based on usage and diagnostics.

What happens if a charger breaks down?

We dispatch an engineer promptly and aim to resolve issues within industry-standard response times.

How is Connekt helping the UK transition to net zero?

We make EV charging accessible across regions often overlooked by large operators, accelerating adoption in underserved areas.

What makes Connekt a sustainable choice?

Our solutions encourage EV adoption, use renewable energy where possible, and support lower-emission travel.

Do you use green energy?

Yes - we aim to procure 100% renewable electricity for all our chargers through trusted supply partners.

How do you support smaller or rural sites that are often overlooked?

Our team specialises in solving power and location challenges that other providers avoid – helping expand the EV ecosystem everywhere.